# Getting Started

After installing [Duplicate AI](https://marketplace.atlassian.com/apps/1224971/duplicate-ai-merge-similar-issues-duplicates) you can start using it right away.

## Touchpoints

You'll access a ticket's duplicates and similar issues from two locations:

1. The bottom panel (activated by pressing the "Find Duplicates" button in the issue header)
2. A sidebar notification (pops up only if a duplicate is found)

<figure><img src="https://2635357791-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYvGOSqEU6YwxeorKAw%2Fuploads%2FuvKMitwFlmUmZBfJQaSn%2FTouchpoint%20Both%20Slim.png?alt=media&#x26;token=311de542-5815-427b-a4ec-f059e20b393b" alt=""><figcaption></figcaption></figure>

Please note: In a Jira Software Project the 1st touchpoint is activated slightly differently.

<figure><img src="https://2635357791-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYvGOSqEU6YwxeorKAw%2Fuploads%2FPacvQEPYxHIXW8WCkSua%2FDuplicate%20AI%20Touchoint%20Software%20Project%20SMALL.gif?alt=media&#x26;token=58a1c1f0-58a8-477b-a993-ef134a889331" alt=""><figcaption></figcaption></figure>

## Overview

Once you open the app using these touchpoints, you'll see four sections: Duplicates, Similar Tickets, Preview and Merge Actions.

![](https://2635357791-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MYvGOSqEU6YwxeorKAw%2F-MYxyFXAj8iG0ITYCD1A%2F-MYy04dWZJZhsfPCILMx%2FApp%20Overview.png?alt=media\&token=19d88f38-84ee-46f8-81d9-26235cd05435)

* **Duplicates.**\
  Tickets where the app is very sure that these are duplicates and you want to do something about them. [Read more](https://duplicateai-docs.secretbakery.io/chapter/duplicates-and-similar-issues)<br>
* **Similar Tickets.**\
  These tickets are not duplicates but the content looks similar. They could be interesting. [Read more](https://duplicateai-docs.secretbakery.io/chapter/duplicates-and-similar-issues)<br>
* **Preview.**\
  Once you select a duplicate or similar ticket, you can easily compare it to your open ticket with the shown preview.<br>
* **Merge Actions.**\
  To clean up tickets you may want to merge them. This means applying multiple actions such as copying the description, the comments, request participants, transitioning status, etc. [Read more](https://duplicateai-docs.secretbakery.io/chapter/merging)