# Getting Started

After installing [Duplicate AI](https://marketplace.atlassian.com/apps/1224971/duplicate-ai-merge-similar-issues-duplicates) you can start using it right away.

## Touchpoints

You'll access a ticket's duplicates and similar issues from two locations:

1. The bottom panel (activated by pressing the "Find Duplicates" button in the issue header)
2. A sidebar notification (pops up only if a duplicate is found)

<figure><img src="https://2635357791-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYvGOSqEU6YwxeorKAw%2Fuploads%2FuvKMitwFlmUmZBfJQaSn%2FTouchpoint%20Both%20Slim.png?alt=media&#x26;token=311de542-5815-427b-a4ec-f059e20b393b" alt=""><figcaption></figcaption></figure>

Please note: In a Jira Software Project the 1st touchpoint is activated slightly differently.

<figure><img src="https://2635357791-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYvGOSqEU6YwxeorKAw%2Fuploads%2FPacvQEPYxHIXW8WCkSua%2FDuplicate%20AI%20Touchoint%20Software%20Project%20SMALL.gif?alt=media&#x26;token=58a1c1f0-58a8-477b-a993-ef134a889331" alt=""><figcaption></figcaption></figure>

## Overview

Once you open the app using these touchpoints, you'll see four sections: Duplicates, Similar Tickets, Preview and Merge Actions.

![](https://2635357791-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MYvGOSqEU6YwxeorKAw%2F-MYxyFXAj8iG0ITYCD1A%2F-MYy04dWZJZhsfPCILMx%2FApp%20Overview.png?alt=media\&token=19d88f38-84ee-46f8-81d9-26235cd05435)

* **Duplicates.**\
  Tickets where the app is very sure that these are duplicates and you want to do something about them. [Read more](https://duplicateai-docs.secretbakery.io/chapter/duplicates-and-similar-issues)<br>
* **Similar Tickets.**\
  These tickets are not duplicates but the content looks similar. They could be interesting. [Read more](https://duplicateai-docs.secretbakery.io/chapter/duplicates-and-similar-issues)<br>
* **Preview.**\
  Once you select a duplicate or similar ticket, you can easily compare it to your open ticket with the shown preview.<br>
* **Merge Actions.**\
  To clean up tickets you may want to merge them. This means applying multiple actions such as copying the description, the comments, request participants, transitioning status, etc. [Read more](https://duplicateai-docs.secretbakery.io/chapter/merging)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://duplicateai-docs.secretbakery.io/master.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.