> For the complete documentation index, see [llms.txt](https://duplicateai-docs.secretbakery.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://duplicateai-docs.secretbakery.io/master.md).

# Getting Started

After installing [Duplicate AI](https://marketplace.atlassian.com/apps/1224971/duplicate-ai-merge-similar-issues-duplicates) you can start using it right away.

## Touchpoints

You'll access a ticket's duplicates and similar issues from two locations:

1. The bottom panel (activated by pressing the "Find Duplicates" button in the issue header)
2. A sidebar notification (pops up only if a duplicate is found)

<figure><img src="/files/6FLdWzEaMXQxp5ZJGwcD" alt=""><figcaption></figcaption></figure>

Please note: In a Jira Software Project the 1st touchpoint is activated slightly differently.

<figure><img src="/files/kxNYtapDQoCOKMV57LDA" alt=""><figcaption></figcaption></figure>

## Overview

Once you open the app using these touchpoints, you'll see four sections: Duplicates, Similar Tickets, Preview and Merge Actions.

![](/files/-MYy04dWZJZhsfPCILMx)

* **Duplicates.**\
  Tickets where the app is very sure that these are duplicates and you want to do something about them. [Read more](/chapter/duplicates-and-similar-issues.md)<br>
* **Similar Tickets.**\
  These tickets are not duplicates but the content looks similar. They could be interesting. [Read more](/chapter/duplicates-and-similar-issues.md)<br>
* **Preview.**\
  Once you select a duplicate or similar ticket, you can easily compare it to your open ticket with the shown preview.<br>
* **Merge Actions.**\
  To clean up tickets you may want to merge them. This means applying multiple actions such as copying the description, the comments, request participants, transitioning status, etc. [Read more](/chapter/merging.md)